🛠️ Xpanner Service Program & Support Policy

For Orteco HD1500 / FEX1500 Pile Drivers

Client: Mortenson Renewable Projects

1. 🎯 Program Purpose & Scope

Deliver high-quality service, support, and lifecycle management for Orteco machines, ensuring uptime, efficiency, and safe operation throughout Mortenson’s solar piling projects.

2. 🧩 Service Tier Structure

Tier	Support Level	Response Time	On-Site Coverage	Remote Tools	Spare Parts	Qualification or cost
Standard	Basic warranty service	72 hrs	Scheduled visit only	AnyDesk	Parts shipped as needed	Less than 3 units purchase in a year
Silver	Rapid response & scheduled field support	48 hrs	Available per callout	AnyDesk	RSP kit with DC(~10%).	Less than 7 units purchase in a year
Gold	Priority support with assigned regional engineer	24 hrs	Recurring visits	AnyDesk + GNSS	RSP kit with DC(~20%).	Less than 14 units purchase in a year
Diamond ⭐️
(Paid service)	Dedicated on-site technician	<6 hrs	Full-time onsite tech	AnyDesk + Field sensors	RSP kit on-site consignment	More than 14 units purchase in a year + 20K$ or 30K$ per month/site

Note: Diamond Tier aligns with your Operation Support Program ($20K/mo working with your technicians, $30K full in charge of maintenance). Xpanner will keep support Rocky Mountain without separate charge.

3. 🔧 Commissioning Program (Initial boot-up program)

Purpose: Ensure readiness of equipment before operations begin.
Services: Installation checks, GNSS config, Spanner Dashboard setup, operator & technician training, performance calibration.
Duration: 4 weeks
Cost: $30,000/project

4. 🔁 Rebuild Program

Purpose: Prepare machine for next project after completion.
Scope: Full inspection, basic maintenance, software update, optional major repairs (e.g., hydraulic, electrical)
Pricing:
- Basic: $2,000/unit
- With seal kit & nitrogen: $4,000/unit
- Major repairs: Case-by-case